Shipping Time
The goods will be shipped to the customer in the shortest possible time. Usually, the goods are shipped to the customer in 5-15 working days from the confirmation of the order (unless otherwise specified).
In a time of national and collective holidays of our delivery partners, the shipping time might extend and the delivery can be delayed. For more information, please contact our customer support.
Order Confirmation
If your purchase is successful, you will receive an order confirmation email with a list of products ordered, the price and shipping address.
Lost Package
If you do not receive the goods within one week of your shipping confirmation email, please notify our customer service by email or by calling the number.
Validity
In accordance with the conditions herein, we guarantee to our Customer, during the warranty period of one year from the date of delivery, that products under the trademark Coolgeek shall be free of manufacturing and materials defects when used appropriately in accordance with its purpose.
Use
Customer warranty can be provided if:
A general 1 – year warranty for products of the Manufacturer shall not cover failure or defects arising in whole or in part from:
The warranty also shall not apply in the following cases:
If the Customer or third parties make or perform changes, repairs, service work, or troubleshooting without the prior written consent of the guarantor, the warranty expires immediately.
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
PayPal / Braintree
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
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